Isaac Addo Afo Mensah

🏢 Ghana Education Service – Headquarters, Accra  ·  Full-time

• Developed and maintained relationships with key stakeholders.
• Successfully managed the deployment of a company-wide VoIP system, reducing communication costs.
• Developed an internal system for tracking and reporting IT issues, leading to a resolution rate of over 95% within a 24-hour period.
• Led the implementation of a new cloud-based application suite, improving collaboration and efficiency within the IT department.
• Spearheaded the migration of all enterprise systems to a new virtual platform, resulting in improved system performance.
• Established and maintained effective relationships with both internal and external stakeholders, providing reliable IT support.
• Collaborated with the helpdesk team in the onboarding and training of new employees on the use of IT systems.
• Implemented a comprehensive disaster recovery plan, ensuring the safety of vital data and systems.
• Developed and managed a budget for IT operations, ensuring the most cost-effective solutions were used.
• Monitored and maintained the security of all IT systems and networks, protecting against malicious attacks.
• Analyzed user feedback and implemented changes to improve the customer experience with IT products and services.
• Provided technical support and troubleshooting assistance to over 500 end-users with a wide range of computing hardware and software.
• Installed, configured, and maintained all desktop computers, laptops, and peripherals in accordance with company policies.
• Diagnosed and resolved hardware, software, and network-related issues in a timely manner.
• Monitored system performance and maintained all backup systems to ensure data integrity.
• Developed and implemented security measures to protect networks and systems from unauthorized access.
• Set up user accounts, permissions, and passwords and monitored user access.
• Developed a database for capturing staff data.

🏢 Ghana Education Service – Headquarters (Apprenticeship), Accra  ·  Apprenticeship

• Analyzing of Data.
• Creating a data entry system.
• Network troubleshooting.
• Developed a database for capturing staff data.

🏢 Ghana Revenue Authority (Internship)  ·  Internship

• Cloning of Windows.
• Computer hardware fixing.
• Linux and Mac Operating System administration.
• Set up user accounts, permissions, and passwords and monitored user access.
• Prepared and maintained technical documentation for users and for the IT team.
• Responded to IT support requests and provided technical support over the phone and remotely.
• Provided training to users on the use of new technologies and systems.